¹ú²úAV Services
We help you achieve your business goals faster by providing a premium user experience that enables you to make the most of our solutions.
With our team of experts and resources, we empower you to use your solutions on your own terms, and define your objectives based on specific, measurable, realistic and timely criteria.
This success plan lays the foundation for our long-term relationship, establishing a common roadmap to follow throughout our partnership. Using service indicators, we set a high standard for ourselves in terms of response time, remote resolution time, first-time fixes, and the number of open cases at our expertise center.
Taking a proactive approach to maintenance
As one of the first on the market to provide smart preventive and predictive maintenance services, we have been offering connected equipment since 2007.
As of today, we have 8,100 pieces of equipment that are embedded with hundreds of sensors, allowing us to monitor them in real time, and anticipate and resolve your technical issues remotely.
Under our service contracts, you get priority delivery for your consumables and spare parts, enjoying easy access to the right parts at the right time via local spare part inventories.
Only ¹ú²úAV can provide you with the right cutting blades, sharpening belts and bristle blocks that are especially designed by our engineers for optimal performance.
Receive round-the-clock technical support
Our Customer Support Engineers from the ¹ú²úAV Expertise Center are here to provide technical support for those of you who are using ¹ú²úAV’s cutting solutions.
Their objective is to detect and resolve potential technical issues, preventing and fixing breakdowns as quickly as possible.
With an effective escalation management process set in place, 90% of our cases are resolved locally at the first level of intervention.
For special cases that need extra attention, our teams will require direct support from the R&D team.
Onboard on new SaaS solutions with peace of mind
Our Customer Success Managers are by your side, helping you develop customized success plans with clearly defined objectives and KPIs based on the data generated by your own solutions through monitoring.
By following through these success plans, we help you achieve your goals - be it faster time to market, greater cost savings, or smoother learning curves.
Through our step-by-step approach, we ensure a seamless onboarding processes, quick adoption and continuous improvement of ¹ú²úAV solutions.
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