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Unquestionably, the Covid-19 pandemic accelerated the change in consumer habits in every sector. Forced to buy online, consumers developed new habits and were won over in large numbers by the omnichannel shopping experience.

Besides the pandemic, one of the reasons for the beauty industry’s move towards e-commerce is the fact that modern consumers now favor digital experiences.

Digital natives know that they can receive almost the same “real” experience online as in store (particularly through personalized recommendations, product tests, etc.). According to Euromonitor International’s Survey in 2020, 34% of consumers are buyers of “digital” beauty products.

It seems that online shopping habits are here to stay, paving the way for a world based around new digital channels that meet new consumer expectations.

In the case of the beauty sector, consumers feel increasingly at ease buying products and treatments online. When asked what are the main advantages of shopping online (compared to visiting a store), 64% mention convenience, 48% time saved, 43% minimal social contact, 36% the variety and choice available, and 32% lower prices.

In the face of growing consumer demand, marketplaces are gradually taking beauty on board, offering their customers a wide selection of products.
With their customer-centered approach (customer service, delivery options, payment options, guarantees, etc.), marketplaces have an active and loyal customer portfolio and offer a different consumer experience than physical stores.

For brands wanting to develop their online activity, marketplaces offer high quality referencing and marketing as well as access to millions of potential customers.

The solution that facilitates e-commerce for beauty brands.

Neteven, fashion marketplace management solution, offers the SaaS solutions and support you need to effectively centralize the distribution of your products on marketplaces. Designed for brands in collaboration with marketplaces, its platform gives you access to powerful features covering the entire sales cycle. Neteven also helps you to design and deploy your omnichannel strategy with its unique interface and personalized advice.